Newsletter Issue 02 # June 2012

Allied Risk Solutions
Newsletter Issue – June 2012
Crucial Changes Impacting Licenced Venues
The introduction of The Liquor Amendment (3 Strikes) Act 2011, passed by the NSW Parliament on 9 November 2011 and effective from 1 January 2012, though designed as a disciplinary scheme targeting rogue operations, will certainly force many organisations to review their security, risk and compliance requirements.
OLGR (Office of Liquor Gaming & Racing) advises that a “key principle of the scheme is that strikes can be imposed when a licensee or approved manager is convicted (including via payment of a penalty notice) of one of a range of the most serious offences under the Liquor Act.”
Licensees should be aware of significant changes in the implementation of Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) in NSW. All security, bar and gaming staff must also be made aware of these changes.
From August 22, 2011, all registered training organisations (RTOs) must use a common online system for RSA and RCG course approval. The system will be linked to the NSW Government’s new licensing database. Up until this point, RTOs kept course graduate information on their own separate internal systems. This information will now be centralised.
No more paper certificates.
Our courses are run in conjunction with TAFE
Armed Robbery has a considerable impact on your business, and the health, safety and welfare of those involved in the Robbery. The program is designed to address not only your Duty of Care provisions but to provide the strategies to establish a proactive security environment.
Have you noticed the changes in the standard and quality of guards today?. Is it an employee or employer driven market?. Are you experiencing difficulty finding the right person for that position?, Do they have the right temperament and communication skills?.  Do you find that there is a shrinking pool of licenced security guards making short term choices?.  Why are there less available guards today?
There are various reasons for the decrease. To begin with, legislation introduced through the Security Industry Act 1997 and Security Industry Regulation 2007 was designed with clear intentions of increasing the competency, integrity and accountability of security officers and, thus, made it more difficult for a license to be obtained. Career development and opportunities for full time employment became evident however in areas of casual employment, especially in crowd control, the costs became prohibitive. People seeking secondary employment looked at more low entry cost and expedient employment options.
Optimum, Operating, Procedures and Services Australia is a  market leader in the field of “Mystery Shopping” research and is now a business partner with Allied Risk Solutions.
OOPS has combined over 17 years experience in mystery shopping, service benchmarking, surveys and focus groups, staff training and development to create the OARS mystery shopping reporting method.
Security Legislation Changes: How They Affect You
All venue operators will be aware that, over the last few years, the NSW Government has introduced a series of reforms aimed at increasing the competence, professionalism and accountability of the NSW security industry.
Our core service is in developing sound Security Management programs for the Hospitality Industry with a view to reducing risk and liability. It aims to fill in any gaps related to risk, compliance, training and reporting especially where it involves alcohol-related Incidents.
We have achieved outstanding performance using industry specific knowledge and providing forward looking tools, making the decision process both tangible and actionable. The training identifies and seeks to remove internal interferences, allowing the manager to effectively focus on the critical components of decision making, ensuring a greater level of commitment, focus, clarity and direction is achieved.
Public Speaking

The ability to be able to present oneself in an articulate and professional manner is, these days a business imperative. The necessity of delivering presentations or being an MC at a ceremony or function is now a “core” skill at any management level within the organisation.
Protect Yourself!

“Your Essential Security Blueprint for
Eliminating Risk in Your Business”

Effective security involves a great deal more than simply providing enough manpower.

It includes considerations such as Risk Analysis, Confrontation Management, Incident Reporting, and how to reduce exposure to civil or criminal liabilities.

A Security Management Plan is a set of structured Standard Operating Procedures specifically designed to help you achieve these goals.

It provides guidelines, regulations, standards, options and hierarchical structure, as well as policies, procedures and protocols, and should be developed in consultation between the client and security provider.
Contact us
P.O. Box 915 PARRAMATTA NSW 2124
Phone: +612 9635 0477
Fax: +612 9635 0064
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The OARS Method is like no other market survey tool, and now for the first time you can access its flexible and adaptable surveying and reporting functions in house, in your business.
The OOPS team – led by Michelle Pascoe – is passionate about really improving the performance of your service – based business.

We at Allied are adept in this key and most vital of personal development skills, the advice and training we bring to you for this is based on many years of personal experience and training by our delegated staff.
The violent venues scheme commenced in 2008 to regulate licenced premises with high levels of assault incidents. On the 31st May 2012, Hon. George Souris M.P. Minister for Tourism, Major Events, Hospitality and Racing, Minister for the Arts released the revised list of violent venues in NSW subject to special conditions on the latest alcohol violence statistics. Statistics from the 2011 calendar year show “
Violent Venues & “Three Strikes” Disciplinary Scheme (NSW)
… seven venues recorded 19 or more assaults in a 12 month period and would be subject to Level 1 restrictions for the next 6 months…. 24 venues recorded 12 and 18 violent incidents in a year to be classified as Level 2 premises…”
Mr. Souris said, “The NSW Government’s Three Strikes disciplinary scheme has provided unprecedented motivation for all licensed venues to lift their game or risk the ultimate sanction – loss of licence – ….”

Please click here to download a flyer (PDF format) for the Duty Manager Training Course.