Training Course for Customer Complaints Management

The ability to deal with customer complaints in a professional and interpersonal approach is and art and a skill that can be taught and forms the culture of your service standards. Point of contact staff are trained to demonstrate empathy and desire to resolve issues with clarity and understanding and in compliance with statutory and company guidelines. A key component to client satisfaction utilising the skills of information extraction. A core module in numerous courses offered by Allied. For further information on specialist modules and customer and complaint

Our corporate security, risk and customer service solutions include:

  • Security Guarding
  • Concierge Services
  • Close Personal Protection
  • Asset Protection and Control
  • Registered Clubs
  • Event and Venue Security
  • Shopping Centre Security
  • Corporate Investigations

We have proven success in delivering broad range of services for:

  • Property Management
    Corporate, commercial property and facility management
  • Corporate Business Events
    Media launches, functions, exhibitions, AGMs and meetings
  • Public Precincts
    Municipalities, recreational areas, parkland and precincts
  • Commercial and Retail
    Shopping centres and corporate headquarters
  • Education Facilites
    Universities and learning centres
  • Risk Management
    Establishing risk framework, risk review, security auditing and investigations.

For more information on our Complaints Management Training services contact us via:

02 9635 0477 or

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