Newsletter Issue 05 # April 2013

Allied Risk Solutions
Newsletter Issue – April 2013
11 Top Secret Tips to Win That BIG Job!
There are no ‘Houdini magic tricks’ or ‘David Copperfield smoke and mirrors’ when it comes to winning that ideal job in today’s current job climate, but there are some tips that you simply HAVE TO take note of if you want to beat your colleagues to the post.
  • Wollongong Alcohol Drinking highest in NSW, Illawarra Mercury, Wollongong NSW March 2013
  • 2nd Strike issued in the 3 Strikes Disciplinary Scheme
Workplace Bullying – The Silent Bully
Workplace bullying is “verbal, physical, social or psychological abuse by your employer (or manager), another person or group at work.”
Bullying Behaviour is a Hazard
In our current environment, if we see an exposed electrical lead on the floor or someone not wearing their safety boots into a restricted area, a quick reaction can eliminate the hazard. As education grows, employers become better informed of their obligation to take reasonable steps to prevent bullying and harassment. When the signs of overt bullying are identified such as; attacking or threatening someone in the workplace or pushing and shoving a fellow colleague the appropriate steps are taken to eliminate the bullying behaviour.
The Silent Bully
The silent bully among many of the employeesis often the one that goes unnoticed by their peers and unchecked by their superiors involuntarily allowing this hazardous behaviour to leave a person feeling stressed, anxious or depressed. This can ultimatelylead to an individual’s inability to work.It is after the damage is done that the employers are questioned on their failure to fulfil their duty to protect their workers.
As part of the study, patrons blood-alcohol concentration (BAC) readings were taken hourly from 9pm to 3am, with Geelong patrons recording an average reading over that time of 0.067. The average BAC for Wollongong and Perth patrons was just under, at 0.066 – double the average figure of 0.033 for Sydney’s drinkers. The University of Wollongong’s Centre for Health Initiatives was a major collaborator in the Patron Offending and Intoxication in Night-Time Entertainment Districts (POINTED) report.
CCTV – Activity Detection Systems
There are some fascinating new initiatives in the CCTV world this year and in order to explain them we will need some context.
For the last fifteen years or so, we have had some kind of motion detection built into either cameras or the software used to view video footage. These have typically identified shadows and moving tree branches as movement. In secure environments such as prisons, much effort has been expended in eliminating rabbits and kangaroos from valid target lists, and trees have been eliminated in the creation of sterile zones. This has been an attempt to create an environment where any movement at all, constitutes a security risk.
For most, if not all of you then the creation of sterile zones is not an option. You want to welcome your customers in and present them with a comfortable and enjoyable retail experience.
For more information about our Training Courses
Service is the Differentiation Point
Recently the 2012 inaugural OOPS Superior Service Awards were announced, recognising the venue and also the individual team member who consistently provided patrons outstanding superior customer service.
On reading the patron comments there is no doubt that “SERVICE and ENGAGEMENT” is the differentiation point between a business that is doing well and another that exceeds it’s bottom line continually by offering the customer an “EXPERIENCE”.   Connecting with emotional intelligence.
The winners were:
OOPS Large/Medium Club – “Superior Service Club Award” in 2012 –  MINGARA
“Possibly the best experience that I have had at a club so far – service and staff could not be faulted.”
“A bustling, vibrant atmosphere with friendly, happy and approachable staff. Extremely helpful and exceptional customer service skills”.

“A Club that always has something going on. It’s good to see such a large establishment supporting worthy charities, such as Breast Cancer Awareness, and getting behind them in a big way. It shows that they give back to the community and are proud to do so.”

Employees and Social Media – How Do I Protect My Business?

Social Media is now common place with a majority of our employees, which is easy to believe when statistic such as Facebook reveal they have over 1 billion monthly, active users.
With this growing form of communication, it hasalso put the spot light on how employer’s navigate the line between an employee’s privacy, out of hours conduct and their right to personal expression and the employer’s right to protect its organisation’s reputation, enforce the contractual relationship with its employees and also protect the safety of the staff.
Cases have established that employees making derogatory comments about their employer from their home computers outside of work hours can come under scrutiny of the employer. In one case Commissioner Bissett makes the statement that “it would be foolish of employees to think they may say as they wish on their Facebook page with total immunity from any consequences.”
Information Technology Systems and Data Security
“A Guide to understanding the risks to your Business”

Effective security involves more than just physical security.
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Phone: +612 9635 0477
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Security Industry Amendment Act 2012

The Security Industry Amendment Act 2012 commenced on the 1st November 2012. The impacts of this act are already starting to be seen at venues around NSW.
The target of the legislation is squarely on the security industry. It will significantly enhance the NSW Police Force’s regulation of the security industry in an attempt to reduce the impact of organised crime and outlaw motorcycle gangs operating in the security Industry.
It follows on from other recently introduced legislation – Violent Venues List and the 3 Strikes Disciplinary Scheme.
Flyer for the Customer Service Training Course

Please click here to download a flyer (PDF format) for the Customer Service Training Course.
The current trend is to AVOID putting together a resume along the traditional guidelines. The trend is to try and STAND OUT from your colleagues and be different. Employers are now looking for your ‘Unique Selling Points’…. How are YOU different to someone else?
If you present yourself and your documents the same as everyone else, then that simply doesn’t make you stand out. Consider yourself as a ‘unique product or service’ that you want to sell to your new employer.  How are you going to do that?
Gong Grog use Near Top
(Wollongong Alcohol Drinking highest)
Illawarra Mercury, 22 March 2013
LATE night revellers in Wollongong’s CBD have among the highest intoxication levels in the country, according to a report on Australian drinkers released yesterday.
About 7000 drinkers at licensed premises in five cities – including Sydney, Melbourne, Perth and Geelong – were surveyed from November 2011 to June 2012.
TAFE and Funding for Clubs

Why is it so confusing about the different funding options available to clubs to support their training requirements?  How can TAFE SWSI make it easier for you?
There is one thing for certain and that is that nothing is ever certain. In the training arena, TAFE SWSI recognises that for many of our clients there is a lot of uncertainty surrounding what is no longer available and, what is now available in terms of government funding that has traditionally supported the training needs of many of our club industry partners. 
It is no wonder that many of our clients are uncertain or somewhat confused about the difference between the Strategic Skills Placement (SSP) that is available today and the superseded SSP funding.  What is Workforce Development funding – who applies for it and how does one access this funding?  Why have the traineeship amounts been reduced, and so on?  These seem to be the constant themesthat many of our club partners are seeking the answers to.
TAFE SWSI is well placed to facilitate the answers to these questions and to try and demystify some of the confusion.
2nd Strike Issued in the 3 Strikes Disciplinary Scheme
Hue Karaoke, 321-325 Sussex St, Sydney was the first to receive a second strike in the 3 Strikes disciplinary scheme. There are now 37 venues with a first strike on the 3 Strikes Disciplinary Scheme.
A vast majority of the recorded strikes are based on the following items:
  • “Licensee permit intoxication on licensed premises”
  • “Licensee sell / supply liquor outside authorised hours”
  • “Licensee permit intoxication”
  • “Sell liquor outside authorised trading hours”
So what is video motion detection? It has traditionally involved capturing a change in the pixels making up the image. This is then enhanced and manipulated in software to try to eliminate no risk events.
This is all about to change and instead of motion detection we will now have Activity detection.